Question 1

Do you offer after-hours plumbing services?

Accepted Answer

Yes! A2Z Plumbing is available when you need us most. We serve Huntsville, Madison, Athens, Hazel Green, New Market, Owens Cross Roads, Gurley, Scottsboro, New Hope, and surrounding areas. Call us at 256-910-7800 for service availability.

Question 2

How much does a plumbing service call cost in Huntsville, AL?

Accepted Answer

Our diagnostic/service call fee is $100 during regular hours (Monday-Friday 7am-7pm, Saturday 8am-12pm). We provide upfront pricing before any work begins, so you always know what to expect. No hidden fees or surprise charges.

Question 3

Are you fully licensed, bonded, and insured?

Accepted Answer

Yes. A2Z Plumbing is fully licensed and insured with complete liability and workers' compensation coverage. Our master plumbers have over 12 years of experience and are continuously trained on the latest plumbing techniques and code requirements. Your protection and peace of mind are our priority.

Question 4

What areas do you service?

Accepted Answer

We proudly serve Huntsville, Madison, Athens, Hazel Green, New Market, Owens Cross Roads, Gurley, Scottsboro, New Hope, and surrounding North Alabama communities. If you're not sure if we service your area, give us a call at 256-910-7800 and we'll be happy to help.

Question 5

Do you provide free estimates?

Accepted Answer

Yes, we provide free visual estimates for most plumbing installations and major repairs where the scope of work can be assessed without diagnostic testing. For issues requiring diagnostic work (such as intermittent problems, hidden leaks, or system troubleshooting), our $100 service call fee applies during regular hours (Monday-Friday 7am-7pm, Saturday 8am-12pm). Contact us to discuss your specific project and get accurate pricing.

Question 6

How long does a typical water heater installation take?

Accepted Answer

Most tankless or traditional water heater replacements are completed the same day, usually 4-6 hours from start to cleanup. This includes removing the old unit, installing the new water heater, testing all connections, and ensuring everything meets code requirements. We also clean up completely before we leave.

Question 7

Should I choose a tankless or traditional water heater?

Accepted Answer

The choice depends on your household needs and budget. Tankless water heaters provide endless hot water and are more energy-efficient, but have higher upfront costs. Traditional tank water heaters are less expensive initially but have higher operating costs. Our master plumbers will evaluate your home, hot water usage, and budget to recommend the best option for your situation.

Question 8

What water heater brands do you install and service?

Accepted Answer

We install and service all major water heater brands including Rheem, Rinnai, Navien, Bradford White, AO Smith, and many more. We only recommend brands we trust for quality and reliability. Each installation comes with manufacturer warranties ranging from 5-12 years depending on the model.

Question 9

How long should a water heater last?

Accepted Answer

Traditional tank water heaters typically last 8-12 years with proper maintenance. Tankless water heaters can last 15-20 years or more. Factors affecting lifespan include water quality, maintenance frequency, usage patterns, and installation quality. We recommend annual maintenance to maximize your water heater's lifespan.

Question 10

What causes recurring drain clogs?

Accepted Answer

Recurring clogs often indicate a deeper problem such as tree root intrusion, pipe damage, improper venting, or buildup in the main sewer line. If you're experiencing repeated clogs in the same drain, we recommend a camera inspection to diagnose the root cause. Our sewer cameras let us see exactly what's happening inside your pipes.

Question 11

Do you offer sewer camera inspections?

Accepted Answer

Yes! We use state-of-the-art sewer camera technology to inspect your pipes from the inside. This allows us to identify issues like tree roots, cracks, blockages, or pipe deterioration without digging. Camera inspections help us provide accurate diagnoses and recommend the most cost-effective solutions.

Question 12

Can tree roots damage my sewer line?

Accepted Answer

Yes, tree roots are one of the most common causes of sewer line problems. Roots seek out moisture and nutrients from sewer lines, growing through small cracks and joints. Once inside, they can create major blockages. We offer root removal, pipe repair, and preventive treatments to protect your sewer lines from root intrusion.

Question 13

How do I know if my sewer line needs to be replaced?

Accepted Answer

Warning signs include frequent backups, multiple slow drains, sewage odors, wet spots in your yard, or gurgling sounds from drains. A camera inspection can definitively determine if your sewer line needs repair or replacement. Many issues can be fixed with trenchless repair methods that minimize disruption to your property.

Question 14

Do you guarantee your plumbing work?

Accepted Answer

Yes, 100% satisfaction guaranteed. All parts and labor are backed by a minimum 1-year warranty on our workmanship. Many installations carry 5-12 year manufacturer warranties on parts. If you are not happy with our work for any reason, we will make it right. Your satisfaction is our priority.

Question 15

What if something goes wrong after you leave?

Accepted Answer

If you experience any issues with work we've performed, call us immediately at 256-910-7800. We stand behind our work and will return promptly to address any concerns. Our goal is to fix it right the first time, but if something needs adjustment, we'll take care of it at no additional charge within the warranty period.

Question 16

Do you service well pumps?

Accepted Answer

Yes! We have extensive experience with well pump repair, replacement, and troubleshooting. Whether you have low water pressure, no water, or pump cycling issues, our technicians can diagnose and fix well system problems. We service all major well pump brands including Grundfos, Wayne, and Goulds.

Question 17

Can you help with commercial plumbing needs?

Accepted Answer

Absolutely. We provide comprehensive commercial plumbing services for offices, retail spaces, restaurants, and other businesses throughout Huntsville and North Alabama. Our services include preventive maintenance programs, emergency repairs, installations, and remodeling. We work efficiently to minimize disruption to your business operations.

Question 18

Do you offer plumbing maintenance plans?

Accepted Answer

Yes, we offer preventive maintenance plans for both residential and commercial properties. Regular maintenance helps prevent costly emergency repairs, extends equipment life, and ensures your plumbing system operates efficiently. Contact us to learn more about our maintenance programs and schedule your first inspection.

Question 19

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards including Visa, Mastercard, Discover, and American Express. Payment is due upon completion of work. We also offer financing options for larger projects - ask us for details.

Frequently Asked Questions

General Service Questions

Water Heater Questions

Drain and Sewer Questions

Warranties and Guarantees

Additional Services

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